How Can We Help You?

• Do you sell in retail stores?
• Where is Sseko Based?
• Are you a charity or a business? How much of the profits of each sandal goes to the women?
• Where does the name Sseko come from?
• What materials are your sandals made from?
• Who founded Sseko?
• Is it possible to visit the Sseko workshop in Uganda?
• Where do your other products come from?
• Do you have job, volunteer or internship opportunities available at this time?
• Is Sseko open to partnerships and/or donations?

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• FAQ's

• Customer Loyalty FAQ

• Troubleshooting Login Issues

• How do I make changes to my coffee subscription?
• How is my order roasted, packaged, and shipped?
• How do I earn FREE Coffee?
• Can I join to primarily sell Together Coffee as a Fellow?
• What happens if my package is never delivered or is returned to you?
• How do I make my coffee at home?
• What is the impact behind Together Coffee?
• Can I order coffee as gifts for clients/staff?
• Is Together Coffee “shade grown?”
• Is Together Coffee considered “single-origin?”

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• What’s the commission?
• What are the different Starter Kit options?
• How much product do you have to sell in a year to maintain in the Fellows Program?
• Do you have to purchase the product upfront to sell?
• If I live outside of the US can I be a fellow?
• What is the Sseko Fellows program?
• What are the steps to becoming a fellow?
• How do I find a Fellow near me?
• What incentives are there for hosts of Trunk Shows?
• Are there any additional fees involved when I become a Fellow?

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• How do I make a Return/Exchange?
• What is your return / exchange policy?
• What do I do if my product has a quality issue?
• Do you take products back after they’ve been worn?
• How do I return my custom sandals?
• How long should I expect to wait for a refund/ exchange to process once product is shipped back?
• What items are ineligible for return/exchange?
• I received a Sseko product as a gift.  Can I still make a return?

• Do you ship internationally?
• How much does U.S. Shipping cost?
• How long will it take for me to get my Sseko?
• Can you send a personalized note with your order when shipping a gift?
• Do You Offer Express Shipping?

• How do I measure my toe box width?
• Sseko Size Guide
• What deals or discounts are you currently running?
• How do I care for my leather goods?
• I’d love to wear Sseko sandals in my wedding! Which sandals would be best?
• How do the ribbon sandals work?
• Can I buy the ribbon sandal bases individually?
• What sizes do you sell?
• Are the Ribbon Sandals hard to tie?
• How to I receive my gift card?

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• How do I redeem my gift card?
• How do I redeem my Sky Wallet balance?
• What do I do if my product has a quality issue?
• Can I Check My Gift Card Balance?
• Who can I contact regarding press/media inquiries?
• What do I do if my order I received is incorrect?
• What forms of payment do you take?
• How do I recover my gift card code?
• Can I Save My Payment Info Prior To An Order?
• In what currency are Sseko products sold?

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