How do I make a Return/Exchange?
Customer Submitting Return/Exchange
NOTE: Please review the Returns & Exchanges policy to ensure the item is available to be returned or exchanged. Any return/exchanged received at the warehouse that does not qualify will not be approved.
- Log into your account as customer here.
- Select the "cog" icon on the top right corner of the main website page. This will take you to your Customer Back Office dashboard.
- Go to “My Orders” and search by Order Number (or scroll through)
- Hit the “Return / Replace” button
- Check the box next to the item or items needing to be returned/replaced and select “Reason For Return” and hit “Return/Replace"
- The following reasons will be noted as:
- Wrong Size - Enter New Size in Comments
- Wrong Color - Enter New Color in Comments
- Changed My Mind
- Not as Described/Pictured - Describe in Comments
- Wrong Item - Enter Received Item in Comment
- Quality Issue (rather than complete this return process, please fill out a Quality Issue Ticket instead to receive a resolution)
- Other Fit Issue
- Anything that falls into “Other” needs to be emailed to firstname.lastname@example.org before submitting a request.
- Choose your return/exchange outcome
- Refund to original payment method
- Credit Balance to Account
- Exchange for same item in different size/color
- Select “Continue”
- On the next page, your Shipping Label and Return Slip can be downloaded and printed to include with your return package.
You must read the instructions and policy for return on the return confirmation page. The link to download a free return label and the order return form can be found on this page to download and print. An email with a label/form will not be sent from Customer Care, but must be downloaded from this page by the customer.
Please note that we provide a Ground Shipping Label for all returns/exchanges, which will not comply with the priority box you received with your order. Please use your own packaging to ship your return package. If you would like to use the original Priority Package that was included with your order, please remove all barcodes from the box.
8. Select "Submit Return"
Once the return is received back at our warehouse, you will receive the following notification from HQ:
- If you made an exchange, you can expect to receive a new order confirmation email confirming that your new item is in the process of shipment. Once you receive this email, expect to receive your package within 4-6 business days.
- If you made a return for a refund back to your original payment method, expect to receive this refund amount within 4-14 business days since shipping your return package. Sseko HQ will not send an email notifying you of this deposit.
- If you made a return for Sseko Credit, expect to receive this credit in your Sky Wallet stored in your Customer Account within 4-14 business days since shipping your return package. Sseko HQ will not send an email notifying you of this deposit. To learn how to redeem this credit, please view this article.