Custom FAQ

Here are a few important details to note regarding our Custom shopping experience for FW19! 

  • Every bag, jewelry and sandal image begins pictured in “Smooth Caramel” and will default to this option. If you would like a different leather color you will need to select which color option you would like. The overlay color will not be exactly what the true leather will look like, because nothing is as gorgeous as real leather in person!
  • Your item will not “save” while you’re designing it. If you refresh the page or exit to a different window, the item will revert to the starting image. If you want to show an example to someone, take a screenshot for them while you are designing!
  • Notes specific to Custom Bags: 
    • You will have the option to choose to add on either Embroidery or a Leather Initial Letter 
      • On the Shopper Tote and Shopper Crossbody this will be sewn in the bottom left corner of the pocket
      • On the Bucket Bag and Moon Clutch this will be sewn on the back of the bag in the upper left corner 
      • Note on Initial Letter Selection: You will need to type in the letter you want FIRST and then select the color you would like for the initial letter. 
    • You will also have the option to choose to add on either a Monogram or a Brave Tenet
      • On the Shopper Tote and Shopper Crossbody this will appear on the front of the bag in the center top, between the handles
      • On the Bucket Bag and Moon Clutch this will appear on the back of the bag in the center top 
  • Notes specific to Custom Sandals: 
    • These attributes will only show your customization on one particular image (there are up to 3 images of each sandal) of your sandal:
      • Heel Style (this will only display on the side view of the sandal)
      • Monogram (this will only display on the side view of the sandal)
      • Sole Stitching (this will only display on the top view of the ribbon sandal)
    • Generally, the system will automatically display the view of your sandal that reflects the update you’re making for these particular items, but if you don’t see your update, scroll through the images to see if it has updated one of the other images.
    • Notes specific to the Ribbon Sandal:
      • Ribbons - selecting the ribbon will not update the image of the ribbon on the sandal. The black ribbons are displayed, but you will receive whichever ribbon you choose and no black ribbons (unless you select the black ribbon to be the one you order.)
      • If you would like to order more ribbons in addition to the one that comes with the custom sandal, you can add them to your cart directly from the Ribbon Sandals category on the website and these will be shipped with your Custom Sandal.
  • Notes on Monogramming & Brave Tenets
    • Our monogramming & brave tenets are laser engraved, which means the design is burned into the top layers of the leather. This results in a slightly darker hue than the base leather color. As a result, the monogramming is harder to perceive on dark leathers as compared to light! If you’d like your monogramming to stand out, we recommend choosing a bright color. Our darkest leather colors are a great choice if you desire your monogramming to be subtle and slightly discreet!
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