How do I look up my preorder status?

Overview:

  • When you make your initial purchase, you will receive your confirmation email containing your order invoice via email within 1-3 hours.
  • If you ordered a preorder item, this item will be listed in your confirmation with the term “preorder” in the product name and the expected shipping date.
  • Within 2-3 business days of your purchase, you can expect to receive a shipping confirmation email and your product delivered by the 10th business day following your purchase date. If it has been over 10 business days since you placed your order and it has not been received, please reach out to our Community Care Team using the information below. Please note that due to the effects of COVID-19, we cannot guarantee a delivery date and delays may occur with USPS deliveries that are outside of our control. We will do everything we can to ensure you receive your order promptly!
  • If you have any questions regarding a missing package, wanting to cancel an order*, or any other questions about your order, please feel free to reach out to the Community Care Team at customercare@ssekodesigns.com. We are always happy to help!

*Please reach out to us within 2 hours of placing your order if you would like to make any changes to your order! We are unable to guarantee any changes or order cancelations, but we will do our best. Despite this, our Community Care Members are more than happy to assist you.

Preorder Items:

During the COVID pandemic, we believe it is a better customer experience to have as many items available on the website as possible “today.” Due to international delays during the pandemic, we have added a larger amount of inventory on a "Pre-Order" status on our website to allow you to reserve inventory we have yet to receive. We will continue to work with our partners to make the systems we use better for you.  Here is what you can expect today:


By selecting the "More Info" button, you can review the expected shipping date of that item

Communication on the Product Page:

When you purchase an item on Preorder, you will notice that the item will include "Preorder" in the title & the expected shipping date.

How to Check the Order Status:

To check on your order status, you can log-in to your account at any time to review information about the status of your orders.  

You will be able to see:

  • The status of the order (Shipped, Partially Shipped Etc)
  • Which items have been shipped 
  • Get tracking information for your shipment(s)

Note: If your order is in a “partially shipped” status, this means that one of your items is currently on preorder (see the product to note the expected shipping date of this item)

To sign in, you can follow these steps:

  • Click on the top right corner of the Sseko website (person icon)
  • Login to your account using the information you used when your original purchase was made (email and password)
  • Click on My Orders
  • Search for the Order
  • View information for that order if an item has not shipped, go to the product page for that item on the website to view the latest information for when that item will ship. If your item has not separately shipped within 10 business days of the expected shipping date, please reach out to our Customer Care team at customercare@ssekodesigns.com for an update.

I'm Missing An Item - What Do I Do???

If you are missing an item, it is likely that the item was either preordered or it is a custom item, which ship out in monthly batches (for more information regarding custom, please review this page under the "How It Works" section).

Once you receive your shipment, you will receive a packing slip that reviews items that are only included within the package you received. If you ordered a Preorder item, you will not find this information located in your packing slip. To look up more information regarding your Preorder item, please use the process above under the title: “How to Check the Order Status”

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